Terms & Conditions

Belgrave Premium Dry Cleaning – All Rights Reserved

Content within all areas of this website relate exclusively to Belgrave Premium Dry Cleaning unless otherwise stated.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Cleaning:

If you are not satisfied with the quality of our cleaning/repairs, please contact us within 48 hours. If appropriate we shall reprocess your garment at no extra cost.

Alteration & Repairs:

Before going ahead with a repair or alteration for which you will be charged, we will check with you to confirm the price. We are not responsible for any damages to garment accessories e.g., buttons, zips, buckles etc. as a result of the cleaning processes. If you require missing or damaged buttons to be replaced, and if we can find a match, please inform us. If you have the button, please attach it to the garment and clearly note it on a paper.

Care Label Instructions:

We exercise great care in processing your articles and use methods best suited to the nature and condition of each article. We clean in accordance with the care label instructions. In the absence of this we will consult you but not be liable in the event that the chosen method damages your clothes. Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante's, pearls, buckles, metals etc., due to their inherent unsuitability for dry cleaning, we have unrivalled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined its decorative components. This is a design issue rather than a cleaning one - we have to rely to a certain extent on the fact that the dressmaker / manufacturer has attached the beads adequately and has used beads which are suitable for dry cleaning - although we will of course do our best to check and test the components before cleaning.

All such items are cleaned at the owner’s risk, as Belgrave Premium Dry Cleaners will not take responsibility under any circumstances.

Limitations:

Despite our intent to identify problem garments in advance, we cannot assume responsibility for inherent weaknesses/ defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss due to non-fastness, wear and tear and shrinkage.

Stain Removal:

Customers are responsible to mention all the stains when they leave the garments with us. By leaving your stained items with us for cleaning; you confirm that you accept our terms and conditions. We will only process stained items under owner’s risk, and the results cannot be guaranteed. This means, in the event that the chosen method of processing damages your item we will not be held liable, it is entirely at your own risk. We aim to remove all stains but in some cases this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. We may not be able to guarantee the results. Much as we would want to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately unable to do so.

Suede & Leather:

Suede & leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance, shrinkages, change of texture. The use of incorrect adhesives during garment manufacture to secure hems and other parts or linings may result in the adhesive coming to the surface during cleaning and showing as stains on the surface of the garment and linings and stitches may come apart.

Service Wash & Bulk Dry Cleaning:

BULK “AS IS” SERVICE: This service does not include pre spotting and pressing. We take care of all of your garment care needs however we take no inventory or check washing label instructions. We are careful with all items but are unable to accept any complaints or claims for colour fastness, shrinkage or missing items. This list is not exhaustive. Please make sure your Service wash bag contains washable items only. For Bulk Dry Clean please make sure the bag contains Dry Clean items only.

Delivery Policy:

Late Delivery- We have spent many hours and tested a range of different procedures to help ensure that your dry-cleaned garments arrive when expected. However, London traffic being as it is there might be unusual circumstances which make it impossible to deliver your order during the scheduled day. We will do all that we can to keep you fully informed using email, text messages or telephone. Our policy is that if we cannot deliver on the expected day, it will be delivered immediately the following working day. If, after placing the order, a customer becomes aware the driver will not be able to collect or deliver to their address at that time due to any circumstances, the customer must inform the company as soon as possible. The company will endeavour to agree another convenient time, but this would be subject to availability by time and date.

If the driver visits the address within the scheduled time and there is no response or is unable to gain access, the customer will be informed. In such circumstances, the company will endeavour to agree another convenient time, but this would be subject to availability by time and date. The company reserves the right to terminate the account of a person or address where this occurs repeatedly.

The company reserves the right to not accept an order or cancel an order if there is reason to suspect staff may be at risk of physical or verbal abuse or if there have been problems of the customer not opening the door to a collection or delivery previously or difficulties of access to the premises. Where an order requires collection or delivery above the third floor, should there be no access by lift, either permanently or temporarily, the company reserves the right to decline the collection or delivery. The company would want to be helpful in these situations and would request that the customer contact them and make them fully aware of the situation and needs. Where it is possible, practical and not a health or safety issue, the company will endeavour to explore ways to still help the customer but cannot guarantee to be able to do so.

Re-Cleaning Policy:

Although we have quality control where we check each garment before we pack, if we are unable to remove stains, we usually inform customers before. If something slips through and you are not completely satisfied with the quality of our dry cleaning, we will re-clean your item free of charge, as long as it’s within 24 hours.

Loss and Damage Policy:

Belgrave Premium Dry Cleaners exercise the utmost care, however there will be instances where items may get misplaced or lost, it is customers responsibility to count and check every item. In the unlikely event of loss/damage please inform us within 24 hours of receiving your order. If needed, you must return the damaged garment; we investigate and contact you within 48 hours.

Missing items must be reported within 24 hours of our delivery of your garments. After that we will not assume any responsibility for damaged or missing items. We are not responsible for any loss after delivery to your doorman, concierge or other authorized person. If you are unable to pick up your delivered order within this time period (e.g., vacation, office transfer, etc.). Please inform us before delivery in writing by post, email or fax. We will keep it in our shop for an agreed period (Maximum 3 Months). We will investigate any complaint promptly and pay fair compensation for damage or loss if it is due to our negligence. In the event of damage if we determine we are responsible then we will offer a service credit agreed by both parties. If it is unclear who is responsible for the damage, then we will arrange for an independent analysis by a fabric care research laboratory http://www.satra.co.uk. Restitution will be made based upon the lab's report. In the event of loss (unless stated at the time of cleaning that the item is part of a set or valued over £100) we will provide the depreciated fair value of that garment as set out by the Textile Services Association, http://www.tsa-uk.org. The value of the garment depends on the age of the item (In unlikely event of losing or damaging any of your items Belgrave Premium Dry Cleaners' liability with respect to any lost or damage item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition). Customers are only entitled to recover the value of the garment's remaining life expectancy, and according to the DLI's Fair Claims Guide, a shirt you bought last year would only be worth maximum 40 percent of the replacement cost Our Privacy Statement: We respects our customers privacy and do not sell any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security and will not be used in ways to which you have not consented. Belgrave Dry Cleaners is GDRP compliant.

Right to Refuse:

Belgrave Premium Dry Cleaners reserve the right to refuse our service to any customer.

Offers:

All offers, whether displayed on the website, advertisement, leaflet or any other means, are subject to change at anytime

Pricing:

Belgrave Premium Dry Cleaners reserves the right to change prices at any time without any notice

Unpaid accounts and our right to retain items:

If payment is overdue, we may retain items belonging to you that are lawfully in our possession until all charges properly due and payable by you for our services have been paid. This includes outstanding charges for previous orders, even where the items relating to those orders have already been returned.

Before exercising this right, we will notify you in writing of the outstanding amount, identify the relevant invoices and explain that we are retaining your items pending payment.

We will exercise this right reasonably and proportionately, continue to take reasonable care of retained items, and make them available for collection or arrange their return in accordance with the agreed delivery arrangements promptly after payment is received.

This clause does not authorise us to sell or dispose of your items. It does not affect your statutory rights, including any legal right to withhold or offset payment where we have failed to meet our obligations.

Statutory Rights:

These terms and conditions do not affect your statutory rights as a consumer.

Other:

Please send all suggestions and complaints to us by post or by fax or email and we will act upon it promptly.