Read the label first
The care label is the manufacturer’s instruction, and it is what we clean by. If a piece has no label, tell us, and we will agree an approach with you before anything happens.
01 Advice Centre
Looking after
what you own.
What to tell us before you bring something in, how to care for your pieces between visits, and the questions we are asked most often.
02 Before you bring it in
The more you tell us,
the more we can do.
Every item is inspected before anything begins, but there are things only you can know. A minute at the counter is often the difference between a mark that lifts and one that stays.
- Point out every stain, even the ones you think have gone. Under our terms, items with stains are processed at the owner’s risk, and knowing where to look changes what we can try.
- Tell us what caused it if you know. Wine, oil, ink and perspiration all lift differently, and the wrong first move can set a mark permanently.
- Say what you have already tried. Water, soda and household stain removers reduce the chance of removal, so it helps us to know before we start rather than after.
- Bring both halves of a set together. A suit, a two-piece or a pair of curtains should be cleaned at the same time so they age at the same rate.
- Mention anything loose or missing. If a button has come off and you still have it, attach it to the garment and note it on a slip of paper.
- Check the pockets. Pens, lipsticks and tissues cause more damage in a cleaning machine than anything we are asked to remove.
03 Between visits
Caring for what
you own.
Good clothes last decades when they are looked after in between. None of this is complicated, and most of it costs nothing.
Act quickly, but gently
Blot a spill with a clean, dry cloth from the outside of the mark inwards. Never rub. Rubbing pushes a stain into the weave and can lift the colour with it.
Leave the home remedies
Water, soda water and supermarket stain removers set as many marks as they lift, and they narrow what a professional can do afterwards. When in doubt, bring it to us as it is.
Let things breathe
Hang tailoring on a shaped hanger with room either side, and take it out of the polythene when you get it home. Covers are for the journey, not the wardrobe.
Fold your knitwear
Wool and cashmere stretch out of shape on a hanger. Fold them flat, and give them a season in a breathable bag rather than a sealed box.
Clean before you store
Invisible marks oxidise over months and moths are drawn to worn fibres, so anything going away for a season should be cleaned first, not after.
04 What happens next
How we care
for it.
Six stages, every item, in our own factory in Battersea. Nothing is done to a formula.
- One
Every garment is checked individually for stains, fabric condition and care label instructions.
- Two
Stains are pre-treated using specialist techniques matched precisely to the fabric type.
- Three
Advanced equipment and premium solvents deliver a deep yet genuinely gentle clean.
- Four
Expert hand finishing restores shape, drape and a flawless appearance.
- Five
A final inspection before anything is packed. If it isn’t right, it doesn’t leave.
- Six
Beautifully packaged and ready for collection, or delivered back to your door.
05 Common questions
The things we are
asked most.
How long will it take?
Most garments are normally ready within 2 days, although the exact turnaround depends on the garment, its condition and the treatment required. Specialist or delicate items may require additional time.
Do you collect from where I live?
Collection and delivery are free across central London, within three miles of Victoria. The quickest way to check is the postcode box on the home page, which will tell you straight away whether we reach you.
How do you work out the price?
Every item is priced after inspection, so you pay for what your garments actually need rather than a standard rate. The price list gives the “from” price for each service, and we confirm anything unusual with you before we begin.
Can you guarantee a stain will come out?
No, and we would rather say so. We aim to remove all stains, but in some cases it is not possible, and the chances are reduced if a non-professional technique has already been applied. Stained items are processed at the owner’s risk. The terms and conditions set this out in full.
Something is missing or damaged. What should I do?
Tell us within 24 hours of receiving your order. After that we cannot assume responsibility for damaged or missing items. If you are not happy with the quality of the cleaning itself, contact us and we will reprocess the garment. The re-cleaning, loss and damage clauses are on the terms and conditions page.
What happens if I do not collect something?
Customers are politely informed that after a period of 6 months, un-collected garments are removed from the premises and disposed of to local charities. See uncollected garments.
Do you clean curtains, linen and shoes as well?
Yes. Alongside dry cleaning and laundry we care for bed linen, household textiles, curtains and blinds, leather, suede and fur, shoes and trainers, and wedding dresses, and we carry out alterations and repairs. The services page lists all twelve.
Still not sure? Ask us directly →